Ibexa receives top ratings in Gartner's "Voice of the Customer" Peer Insights Report
With the best score in both customer satisfaction and recommendation, Ibexa DXP positions itself at the top of the "Voice of the Customer" report for Digital Experience Platforms. The analysis was conducted by Gartner based on customer feedback and measures satisfaction with 14 DXP solutions.
With the best score in both customer satisfaction and recommendation, Ibexa DXP positions itself at the top of the "Voice of the Customer" report for Digital Experience Platforms. The analysis was conducted by Gartner based on customer feedback and measures satisfaction with 14 DXP solutions.
Gartner rates Ibexa as a Strong Performer in the report. The Ibexa DXP receives the top score of 4.5 out of 5 points in the overall rating. At 93 per cent, Ibexa customers' willingness to recommend the product is also the highest of all vendors.
In the detailed analysis, customers attest to Ibexa's excellent performance in all areas. In Sales Experience, Ibexa scores 4.6 out of 5, the highest among its competitors. Ibexa also receives the top rating of 4.6 points for Support Experience. In terms of Deployment Experience, Ibexa shares the top spot with two other manufacturers. Customers rate Ibexa's Product Capabilities with 4.4 points, the second-best value in the competition.
"Voice of the Customer" is a report that uses data from Gartner Peer Insights. The evaluation of customer ratings is intended to support other customers in their purchasing decisions. In contrast to feature comparisons, real customer experiences are used for a satisfaction index.
