Design relaunch for MONACOR website and B2B shop

Overview

Based on the Ibexa platform, silver.solutions implemented for MONACOR a B2B shop linked to Microsoft Dynamics NAV before, which seamlessly integrates with the website that was simultaneously being updated and is based on Typo 3 technology. Since the MONACOR B2B shop went live, it has regularly been extended and updated, so that the shop has constantly been growing, in line with customer requirements. For example, a second project stage following its relaunch involved incorporating a customer service centre and a transaction history. Now, the mission was to implement a new design, as well as modify the breakdown of product groups.

The solution in detail

The customer service centre and transaction history are add-on modules to the e-commerce solution based on the Ibexa platform. The customer service centre accesses the contacts assigned to a given NAV receivable. The main contact then has the opportunity to grant their contacts different graded levels of access rights in the shop, using a 4-stage system. In cases where a given shop user does not yet exist as a contact in the ERP system, the contact can be created in the customer service centre, and is accordingly transmitted during runtime to MS Dynamics NAV. All transactions are tracked.

Along with the customer service centre, the transaction history module went live. The extension allows for the user to display multiple documents from the ERP system. In the case of MONACOR, for instance, the outstanding items and arrears are listed, as well as the delivery notes. The delivery notes are directly linked to the parcel service tracking information.

Earlier, the entire website underwent a design relaunch carried out by the agency Graphic Group Mensch & Medien, which was implemented by silver.solutions for the B2B shop and the elements specific to the shop as well.

Along with the new design, changes were made to the breakdown of product groups.

The result

Thanks to the customer service centre and the transaction history, the MONACOR webshop now offers even better customer service, while the office is relieved of some of its workload. Courtesy of its new design, MONACOR is now presenting itself in an even neater-looking and more advanced manner, especially when it comes to the product presentation in the shop. The open architecture of the e-commerce system ensures that, also in future, new requirements can be met quickly and in a hassle-free fashion.