Pharmaserv's B2B ordering platform with Navision integration receives update

Overview

Pharmaserv has been using the B2B-Connector to connect the online shop and the ERP system for some time. This year, the existing stock catalogue and online shop is to be replaced.

The solution in detail

For the online shop, the powerful eCommerce solution of the Ibexa platform is used. The connection to ERP MS Dynamics NAV is created through the B2B-Connector. Thanks to the integrated and fully functional CMS, the shop in this project functions as a Product Information Management System (PIM).

Initially, more than 5000 products were imported from NAV to the Pharmaserv shop. Later, a nightly updating feature of the database was introduced. In the shop’s backend, product data are expanded to include more information about images, PDFs and product descriptions.

The shop automatically indentifies new products as well as a “recently bought” overview generated from the most recent orders. Top products are regularly editorially maintained.

A comfortable user management system means that several customer groups can be created with individual access rights to specific product groups. Budget limits for individual customers can also be stored in the user management system. Order limits can, for instance, can be defined per order, per month or per six months.

The advantage of the Ibexa Commerce is that it is possible on request to obtain prices and availability from the ERP anywhere in the online shop and in realtime. At Pharmaserv, registered customers are shown customer-specific prices in the product details section. Guest visitors will see list prices. Stock availability is displayed in two levels. In the product details section, you will find information about whether an item is available or has to be requested. Before submitting the order, availability from NAV is then compared with the number of units ordered. If there are any conflicts, for instance there are fewer units in stock than ordered ones, there will be a notification.

An OCI interface was also implemented, which, if necessary, allows you to connect the online shop with the customer’s ordering system. OCI customer will be recognised as such by the shop and once in the shopping cart section, they have the option of passing on their order to their own in-house ordering system.

The design was developed by silver.solutions taking into account design specifications by Pharmaserv.

The result

Pharmaserv now has a modern and attractive online shop that offers its customers new functions and an improved ordering process. The OCI interface as well as the option of displaying different product groups to different customers, make this a fully-functional B2B order platform.