Mobile Apps with Field Service functions and Dynamics NAV integration for SHERA
Overview
SHERA also wants mobile reach to its customers. Desired was an e-commerce app for iPhone and iPad. As in the online shop, prices, inventories and order recommendations directly from ERP are to be used in the apps.
For the sales force the apps offer special functions, in order to also be in a position to fulfil customer requests while travelling.
The solution in detail
With great success for already more than 5 years SHERA has used the e-commerce solution Ibexa Commerce with the B2B-Connector for Microsoft Dynamics NAV. silver.solutions is now offering a mobile version of its B2B e-commerce solution.
The mobile applications use the logic, data and the interface to the ERP, which are already being employed for the online shop.
In this process, not only the master data or prices can be transferred, but also additional product information, availabilities and news, company information or login data. No extra data maintenance is required.
The app offers a publicly accessible catalogue for all users. Customers can use a fully functional shop with prices and order features with the login information they are already familiar with from the shop. A real-time price calculation is made by ERP, at the latest when the shopping cart is called up. For the processing of the order, the app adopts the address data and payment modalities stored for the customer in ERP. Orders are directly transferred from the app to the ERP at SHERA and thereby timely processing is ensured.
The result
With the SHERA app dental technicians can obtain information anywhere and at anytime about the entire range of SHERA products and they have access to the up-to-date technical documentation, they can also use instructions or user tips about the products. In addition, current news from the company is available. Customers who already have access to the SHERA online shop can log in easily with their existing access data and can order directly and swiftly via the app. The ERP link ensures that the orders will be transmitted to SHERA in real time and that they will be shipped at the usual speed.
